DNS API - Revision history

WikiAdmin: /* FAQs & Troubleshooting */

2021-12-02T17:28:16Z

‎FAQs & Troubleshooting

WikiAdmin: removed references to premium dns

2021-09-24T09:33:08Z

removed references to premium dns

WikiAdmin at 09:07, 24 June 2021

2021-06-24T09:07:13Z

WikiAdmin at 16:07, 29 March 2021

2021-03-29T16:07:05Z

WikiAdmin at 15:14, 25 March 2021

2021-03-25T15:14:52Z

WikiAdmin at 15:14, 25 March 2021

2021-03-25T15:14:17Z

WikiAdmin at 15:13, 25 March 2021

2021-03-25T15:13:31Z

WikiAdmin at 14:23, 25 March 2021

2021-03-25T14:23:01Z

WikiAdmin at 18:35, 21 December 2018

2018-12-21T18:35:00Z

WikiAdmin at 20:49, 11 October 2018

2018-10-11T20:49:25Z

← Older revision		Revision as of 17:28, 2 December 2021
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	= FAQs & Troubleshooting =		= FAQs & Troubleshooting =
		+
		+	== I am experiencing some issues with intermittent connectivity to my domains and I believe the problem is with the DNS resolution. How can I troubleshoot this type of issues? ==
		+	First of all, you should verify that the data in the domain's zone is correct (e.g. the A record points to the right IP address) and that the server that is experiencing issues is configured correctly to accept incoming traffic.
		+
		+	If the zone data is correct, you should then confirm that the domain in question is using only the nameservers provided by HEXONET (you can see the nameservers assigned to your account by logging onto the HEXONET web-interface).
		+
		+	All 3 nameservers assigned to your account should be listed in the domain's WHOIS. If any are missing, or if there are additional 3rd party nameservers, please update the domain in question to only list all 3 of the HEXONET nameservers assigned to your account. In case you are using vanity nameservers, you should also test replacing them with the hostnames provided in the HEXONET web-interface.
		+
		+	If all of the above items have been checked and the issue still persists, please contact our Support team for further investigation (see the following question for additional information you should provide when opening the support ticket to ensure a speedy handling of your case).
		+

	== What information do I need to provide to investigate a particular behaviour ==		== What information do I need to provide to investigate a particular behaviour ==

@@ Line 9: / Line 9: @@
 DNS is a fundamental piece of a domain offering and we believe all customers should have access to a solid and secure DNS infrastructure.
-This is why we are retiring our old Premium DNS offering and are making this new DNS service our standard option for all domains registered through HEXONET.
+This is why we have retired our old Premium DNS offering and are making this new DNS service our standard option for all domains registered through HEXONET.
 To learn more about DNS management via the Control Panel, go to [[DNS in Control Panel]].
@@ Line 59: / Line 56: @@
 <pre>
 COMMAND = QueryDNSZoneList
 </pre>

← Older revision		Revision as of 09:07, 24 June 2021
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	= Document Downloads =		= Document Downloads =
	Download: {{Template:Pdf\|howTo_Nameserver_en.pdf\| Virtual Nameserver Howto}}		Download: {{Template:Pdf\|howTo_Nameserver_en.pdf\| Virtual Nameserver Howto}}
		+
		+
		+	= FAQs & Troubleshooting =
		+
		+	== What information do I need to provide to investigate a particular behaviour ==
		+	Because our system uses anycast, we need to know which of our PoPs your queries are going to: the IP address itself isn’t enough, since it’s shared across many locations. So any dig or nslookup command will not give the information that we need to debug where the problem is.
		+
		+	The following command line tools should be used:
		+
		+	* MTR → https://www.youtube.com/watch?v=1g64C4t4zGI
		+	* traceroute -A https://www.youtube.com/watch?v=YzyHXHJl_mU
		+	* dig yourdnsnamehere.com +nsid → https://www.youtube.com/watch?v=UAlzss-9sH0
		+	* dig soa yourdnsnamehere.com +nsid
		+
		+	Providing this information when you open a Support ticket will help us handle your request and find a solution a lot faster.
		+
		+
		+	== Why is my traffic ending up in another node? ==
		+
		+	Our Anycast networks use BGP to distribute traffic to different upstream providers around the world. These upstream providers range from Tier 1 level, the likes of Cogent, NTT, GTT, or others, and lower tiers which are local in a continent or a country, and traffic via Internet Exchanges which is either by using their route servers or through direct peering.
		+
		+	A BGP relationship is best effort by default, and once traffic leaves the premise it will be in the total control of upstream providers. Some upstream providers have pre-defined agreements that will influence the route the traffic will take once our packet leaves our network.
		+
		+	Due to loss of control of traffic once passed on to upstream providers, DNS clients traffic might be forwarded to nodes that are quite far in both terms of network connectivity and geographical distance.
		+
		+	For instance, a client in North America could see their DNS query routing towards a node in South Africa, when in fact the query should have been directed towards the many nodes available in North America.
		+
		+	Many providers will change their internal routing configuration after we contact them if we find an issue, but big players in the market like Hurricane Electric, never do so. Whilst we stopped our direct peering with them, many of our upstream providers use them as one of their own upstream connections.
		+
		+	Our DNS team continuously tracks those issues and contact suppliers where possible. Most of the time those issues get resolved, however it always takes time. We also employ the use of BGP communities where applicable, to influence how our upstreams route traffic.

@@ Line 20: / Line 20: @@
 = How to use HEXONET DNS Service =
 === Create new DNS zone ===
-You can create new DNS with the following command
+You can create a new DNS zone with the following command
 <pre>
@@ Line 26: / Line 26: @@
 DNSZONE = (DNS zone name)
 </pre>
 === Get a list of all DNS zones ===
@@ Line 36: / Line 63: @@
 === Get a list of all Premium DNS zones ===
 You can query a list of all Premium DNS zone with the following command
@@ Line 43: / Line 72: @@
 PREMIUMDNSCLASS = *
 </pre>
 === Get information on a DNS zone ===
@@ Line 52: / Line 82: @@
 </pre>
 === Add and manage records ===
@@ Line 76: / Line 93: @@
 </pre>
 You can enable DNSSEC on DNS zones using the following command
@@ Line 116: / Line 133: @@
 === Disable DNSSEC ===
 You can disable DNSSEC on a DNS zone with the following command

@@ Line 18: / Line 18: @@
-= DNS Use Case =
+= How to use HEXONET DNS Service =
 === Create new DNS zone ===
 You can create new DNS with the following command

@@ Line 3: / Line 3: @@
 <p>
-Our brand new DNS service
+= Our brand new DNS service =
 HEXONET has recently upgraded its entire DNS service, with the support of our colleagues in the CentralNic Registry DNS team. Old servers have been retired and a brand new, state-of-the-art Anycast network has taken their place. 13 nodes in 5 continents, with hundreds of servers split in 3 separate clouds ensure that your domains resolve fast and securely all over the world. Our average response time has dropped from 131 to 28 milliseconds, a level of performance that most providers can barely dream of.
@@ Line 11: / Line 11: @@
 This is why we are retiring our old Premium DNS offering and are making this new DNS service our standard option for all domains registered through HEXONET.
 Beginning April 1st, we will no longer charge for any Premium DNS subscription and it will not be possible to activate new Premium DNS subscriptions.
 Resellers and Customers will still be able to manage these zones as before through our API and interfaces. Over the coming weeks, we will be removing all references to Premium DNS from our interfaces and making it easier for you to manage all your DNS zones together. During this transition period you might see references to Premium DNS and receive renewal notices for Premium DNS zones, but no charges will be applied.

@@ Line 3: / Line 3: @@
 <p>
-{{Warnbox|The DNS API has been extended to support new Premium DNS service starting on October 15th, 2018. Current DNS zone system will continue to work unchanged and unaffected until October 15th, 2018. Please make sure to read accordingly to see how the new changes will affect your DNS zone system.}}
+Our brand new DNS service
-The following are information relating to HEXONET's DNS Service, including how to create and manage DNS zone, using HEXONET's DNS with your domain and DNSSEC support.
+HEXONET has recently upgraded its entire DNS service, with the support of our colleagues in the CentralNic Registry DNS team. Old servers have been retired and a brand new, state-of-the-art Anycast network has taken their place. 13 nodes in 5 continents, with hundreds of servers split in 3 separate clouds ensure that your domains resolve fast and securely all over the world. Our average response time has dropped from 131 to 28 milliseconds, a level of performance that most providers can barely dream of.
-To learn more about Premium DNS, go to [[Premium DNS|Premium DNS]].
+DNS is a fundamental piece of a domain offering and we believe all customers should have access to a solid and secure DNS infrastructure.
 To learn more about DNS management via the Control Panel, go to [[DNS in Control Panel]].
@@ Line 13: / Line 19: @@
 = DNS Use Case =
-=== Create new DNS zone with Basic DNS ===
+=== Create new DNS zone ===
-You can create Basic DNS with the following command
+You can create new DNS with the following command
 <pre>
@@ Line 21: / Line 27: @@
 </pre>
-=== Get a list of all Basic DNS zones ===
+=== Get a list of all DNS zones ===
-You can query a list of all Basic DNS zone with the following command
+You can query a list of all DNS zone with the following command
 <pre>
@@ Line 38: / Line 44: @@
 </pre>
-=== Get information on Premium DNS zone or Basic DNS zone ===
+=== Get information on a DNS zone ===
 You can query all information regarding a DNS zone with the following command
@@ Line 61: / Line 67: @@
 === Add and manage records ===
-You can add and manage records for Basic DNS zone or Premium DNS zone with the following command
+You can add and manage records for a DNS zone with the following command
 <pre>
@@ Line 128: / Line 134: @@
 = Document Downloads =
 Download: {{Template:Pdf|howTo_Nameserver_en.pdf| Virtual Nameserver Howto}}

@@ Line 10: / Line 10: @@
 To learn more about DNS management via the Control Panel, go to [[DNS in Control Panel]].
@@ Line 62: / Line 28: @@
 </pre>
 === Get a list of all Premium DNS zones ===
@@ Line 102: / Line 59: @@
 EOF
 </pre>
 === Add and manage records ===
@@ Line 153: / Line 70: @@
 </pre>
-=== Enable DNSSEC for Premium DNS zone ===
+=== Enable DNSSEC ===
-{{Warnbox|This feature is available only for Premium DNS zone}}
+You can enable DNSSEC on DNS zones using the following command
-−
-You can enable DNSSEC for Premium DNS zone with the following command
 <pre>
@@ Line 194: / Line 109: @@
 </pre>
-=== Disable DNSSEC for Premium DNS zone ===
+=== Disable DNSSEC ===
-{{Warnbox|This feature is available only for Premium DNS zone}}
+You can disable DNSSEC on a DNS zone with the following command
-−
-You can disable DNSSEC for Premium DNS zone with the following command
 <pre>
@@ Line 206: / Line 119: @@
 </pre>
 = Zone Commands =

@@ Line 153: / Line 153: @@
 </pre>
-=== Enable or disable DNSSEC for Premium DNS zone ===
+=== Enable DNSSEC for Premium DNS zone ===
 {{Warnbox|This feature is available only for Premium DNS zone}}
-You can enable or disable DNSSEC for Premium DNS zone with the following command
+You can enable DNSSEC for Premium DNS zone with the following command
 <pre>
 COMMAND = UpdateDNSZone
-DNSSEC-MODE = AUTO | DISABLED
+DNSSEC-MODE = AUTO
 DNSZONE = (DNS zone name)
 </pre>

@@ Line 5: / Line 5: @@
 {{Warnbox|The DNS API has been extended to support new Premium DNS service starting on October 15th, 2018. Current DNS zone system will continue to work unchanged and unaffected until October 15th, 2018. Please make sure to read accordingly to see how the new changes will affect your DNS zone system.}}
-The following are information relating to HEXONET's DNS Service, including how to create and manage DNS zone, using HEXONET's DNS with your domain and DNSSEC support. To learn more about Premium DNS, go to [[Premium DNS|Premium DNS]]
+The following are information relating to HEXONET's DNS Service, including how to create and manage DNS zone, using HEXONET's DNS with your domain and DNSSEC support.
 = DNS Service Restrictions =