ERRP - Revision history

Timo: /* Email Templates & Reseller Branding */

2022-09-21T20:19:09Z

‎Email Templates & Reseller Branding

WikiAdmin at 10:14, 12 February 2020

2020-02-12T10:14:24Z

WikiAdmin at 10:04, 12 February 2020

2020-02-12T10:04:03Z

WikiAdmin at 09:59, 12 February 2020

2020-02-12T09:59:35Z

WikiAdmin at 23:21, 21 July 2016

2016-07-21T23:21:54Z

WikiAdmin: 3 small typos

2016-07-21T23:20:47Z

3 small typos

WikiAdmin: /* FAQs */

2014-03-26T21:03:29Z

‎FAQs

WikiAdmin: /* FAQs */

2014-03-04T18:48:25Z

‎FAQs

WikiAdmin: /* FAQs */

2014-03-04T18:39:37Z

‎FAQs

WikiAdmin: /* FAQs */

2014-03-04T18:39:14Z

‎FAQs

@@ Line 35: / Line 35: @@
 = Email Templates & Reseller Branding =
-Resellers are able to brand the ERRP notifications through HEXONET's Control Panel.  The instructions are as follows:
+Resellers are able to brand the ERRP notifications through HEXONET's Control Panel.  The instructions are below:
-* Login to the Control Panel and navigate to MANAGE ACCOUNT > MY SETTINGS > DOMAIN SETTINGS > ERRP EMAIL SETTINGS
+* Login to the Control Panel and navigate to Reseller Controls > Product Settings > Domain Settings > Default ERRP Email Settings
 * Configure the following fields and these values will be automatically inserted into the ERRP notifications for the Reseller's customers.
   * Company Name - provide the company name to be used in the email
-  * Telephone Number - for a support or a customer service number
+ * Renewal Website URL - Instructions on how your customers can renew their domains
-  * Support Email Address - for a direct email link to your support and used as 'Reply-To' address
+  * Telephone Number - A customer service number
   * Legal URL - a link to your Terms of Use or another legal page
   * Signature - a footer of up to four lines
 * IMPORTANT - there is no "FROM" email-address option however your Company Name will be set as sender name and your Support Email Address will be stated in the email and will be used as 'Reply-To' address
-* Resellers who choose not to configure any of the optionally branding fields, your clients will see a generic email without names, information or links
+* For resellers who choose not to configure any of the branding fields, your clients will see a generic email without extra information or links.
 <br /><hr>
 <strong>Sample Email Template</strong>
@@ Line 101: / Line 102: @@
 <END OPTIONAL FOOTER>
 = Reseller Terms of Use =

@@ Line 19: / Line 19: @@
 * Resellers can brand these notifications for their own customers through the Control Panel (see Notification Branding below)
 * Resellers ARE REQUIRED to clearly display Renewal and Restoration information on their websites, including information about ERRP renewal notices and how ERRP notices will be delivered (see Resellers Terms of Use below)
-* Resellers ARE REQUIRED to clearly display Registrant renewal pricing, restore pricing (Renewal Grace Period (RGP)) fees and how to access renewal/restore information - meaning that resellers must post renewal and restore fees on their pricing page as well as link to these prices in their own terms of use.
+* Resellers ARE REQUIRED to clearly display Registrant renewal pricing, restore pricing (Redemption Grace Period (RGP)) fees and how to access renewal/restore information - meaning that resellers must post renewal and restore fees on their pricing page as well as link to these prices in their own terms of use.
 <br />

@@ Line 142: / Line 142: @@
 <p> Yes. Until a domain is deleted you can simply renew it</p></li>
 <li>''' How I could prevent or stop the ERRP notice from being sent out for a domain?'''
-<p> If you explicitly RENEW your domain at least 30 days before the expiration date no ERRP notice will be sent out.</p></li>If you explicitly RENEW your domain at least 7 days before deletion only the first ERRP notice (approximately one month before the expiration date) will be sent out.</p></li>If a domain is configured to AUTORENEW or if you explicitly RENEW your domain at least one day after expiration only the two ERRP pre-expirey notices (approximately one month and one week before the expiration date) are sent out</p></li>
+<p> If you explicitly RENEW your domain at least 30 days before the expiration date no ERRP notice will be sent out.</p></li>If you explicitly RENEW your domain at least 7 days before deletion only the first ERRP notice (approximately one month before the expiration date) will be sent out.<p><li>If a domain is configured to AUTORENEW or if you explicitly RENEW your domain at least one day after expiration only the two ERRP pre-expirey notices (approximately one month and one week before the expiration date) are sent out</p></li>
 </ol>

@@ Line 120: / Line 120: @@
 <p> No. All notices will be sent from a generic and and non-descriptive email address but you can specify the sender name and a Reply-To email address on a per domain and per account basis</p></li>
 <li>''' Can the ERRP email be branded?'''
-<p> Yes. Login into the Control Panel and navigate to MANAGE ACCOUNT > MY SETTINGS > DOMAIN SETTINGS > ERRP EMAIL SETTINGS where you can set a default branding for all ERRP notices going to your customers. In addition it it also possible to set the branding on a per domain basis</p></li>
+<p> Yes. Login into the Control Panel and navigate to MANAGE ACCOUNT > MY SETTINGS > DOMAIN SETTINGS > ERRP EMAIL SETTINGS where you can set a default branding for all ERRP notices going to your customers. In addition it is also possible to set the branding on a per domain basis</p></li>
 <li>''' Where should renewal fees be displayed on my website?'''
 <p> On any one or all of the following pages - homepage, pricing page, or terms of use page.  Some resellers will also display prices in the customer login area of their website </p></li>

@@ Line 21: / Line 21: @@
 * Resellers ARE REQUIRED to clearly display Registrant renewal pricing, restore pricing (Renewal Grace Period (RGP)) fees and how to access renewal/restore information - meaning that resellers must post renewal and restore fees on their pricing page as well as link to these prices in their own terms of use.
 <br />
 = ICANN Policy =

@@ Line 7: / Line 7: @@
 =ERRP Overview=
-==Rational for the ERRP Policy==
+==Rationale for the ERRP Policy==
 * To help prevent unintended non-renewal of domain name registrations, registrars will be required to notify registered name holders of the expiration of their registrations at least two times: approximately one month prior to the expiration date and, again, approximately one week prior to the expiration date.
@@ Line 19: / Line 19: @@
 * Resellers can brand these notifications for their own customers through the Control Panel (see Notification Branding below)
 * Resellers ARE REQUIRED to clearly display Renewal and Restoration information on their websites, including information about ERRP renewal notices and how ERRP notices will be delivered (see Resellers Terms of Use below)
-* Resellers are REQUIRED to clearly display Registrant renewal pricing, restore pricing (Renewal Grace Period (RGP)) fees and how to access renewal/restore information - meaning that resellers must post renewal and restore fees on their pricing page as well as link to these prices in their own terms of use.
+* Resellers ARE REQUIRED to clearly display Registrant renewal pricing, restore pricing (Renewal Grace Period (RGP)) fees and how to access renewal/restore information - meaning that resellers must post renewal and restore fees on their pricing page as well as link to these prices in their own terms of use.
 <br />
@@ Line 25: / Line 25: @@
 = ICANN Policy =
-*[http://www.icann.org/en/resources/registrars/consensus-policies/errp Official ERRP Policy Page]]<br />
+*[http://www.icann.org/en/resources/registrars/consensus-policies/errp Official ERRP Policy Page]<br />
 <strong>HISTORY</strong><br />

← Older revision		Revision as of 21:03, 26 March 2014
Line 113:		Line 113:

	= FAQs =		= FAQs =
−
−	~~== FAQs ==~~

	<ol><li>''' When does the Expired Registration Recovery Policy (ERRP) policy become effective?'''		<ol><li>''' When does the Expired Registration Recovery Policy (ERRP) policy become effective?'''

@@ Line 114: / Line 114: @@
 = FAQs =
-#''' When does the Expired Registration Recovery Policy (ERRP) policy become effective?'''
+== FAQs ==
-#; ICANN requires ERRP policy to be effective starting on August 31, 2013 <br /><br />
-#''' How many ERRP email notices will be sent out to my customers?'''
+<ol><li>''' When does the Expired Registration Recovery Policy (ERRP) policy become effective?'''
-# Each and every EXPIRING domain must receive up to three (3) notices - approximately one month and one week before the expiration date of a domain and five (5) days after.  Bulk domain notifications will be sent in the same single email if domains are expiring at approximately the same date range<br /><br />
+<p> ICANN requires ERRP policy to be effective starting on August 31, 2013 </p></li>
-#''' Can I specify the sender email address on a per domain and per account basis?'''
+<li>''' How many ERRP email notices will be sent out to my customers?'''
-# No. All notices will be sent from a generic and and non-descriptive email address but you can specify the sender name and a Reply-To email address on a per domain and per account basis<br /><br />
+<p> Each and every EXPIRING domain must receive up to three (3) notices - approximately one month and one week before the expiration date of a domain and five (5) days after.  Bulk domain notifications will be sent in the same single email if domains are expiring at approximately the same date range</p></li>
-#''' Can the ERRP email be branded?'''
+<li>''' Can I specify the sender email address on a per domain and per account basis?'''
-# Yes. Login into the Control Panel and navigate to MANAGE ACCOUNT > MY SETTINGS > DOMAIN SETTINGS > ERRP EMAIL SETTINGS where you can set a default branding for all ERRP notices going to your customers. In addition it it also possible to set the branding on a per domain basis<br /><br />
+<p> No. All notices will be sent from a generic and and non-descriptive email address but you can specify the sender name and a Reply-To email address on a per domain and per account basis</p></li>
-#''' Where should renewal fees be displayed on my website?'''
+<li>''' Can the ERRP email be branded?'''
-# On any one or all of the following pages - homepage, pricing page, or terms of use page.  Some resellers will also display prices in the customer login area of their website <br /><br />
+<p> Yes. Login into the Control Panel and navigate to MANAGE ACCOUNT > MY SETTINGS > DOMAIN SETTINGS > ERRP EMAIL SETTINGS where you can set a default branding for all ERRP notices going to your customers. In addition it it also possible to set the branding on a per domain basis</p></li>
-#''' Which fees do I have to display if I sell domains as a package with hosting?'''
+<li>''' Where should renewal fees be displayed on my website?'''
-# According to the ERRP policy, the domain renewal and domain restore price must clearly be displayed.  If you only offer bundles, then the bundle price must include the renewal and/or restore price<br /><br />
+<p> On any one or all of the following pages - homepage, pricing page, or terms of use page.  Some resellers will also display prices in the customer login area of their website </p></li>
-#''' Will ERRP emails be  sent out if the domain is in AUTORENEW status?'''
+<li>''' Which fees do I have to display if I sell domains as a package with hosting?'''
-# Yes. ICANN requires ERRP notices to be sent until the renewal is finalized. If a domain is set to AUTORENEW only the two pre-expirey (2) ERRP emails will be sent (approximately one month and one week before the expiration date)<br /><br />
+<p> According to the ERRP policy, the domain renewal and domain restore price must clearly be displayed.  If you only offer bundles, then the bundle price must include the renewal and/or restore price</p></li>
-#''' Will HEXONET park Reseller's expired domains?'''
+<li>''' Will ERRP emails be  sent out if the domain is in AUTORENEW status?'''
-# No. Though we are looking at offering Parking Services to our Resellers in the coming months<br /><br />
+<p> Yes. ICANN requires ERRP notices to be sent until the renewal is finalized. If a domain is set to AUTORENEW only the two pre-expirey (2) ERRP emails will be sent (approximately one month and one week before the expiration date)</p></li>
-#''' Will HEXONET sell Reseller's expired domain if they are in redemption or are on HOLD status?'''
+<li>''' Will HEXONET park Reseller's expired domains?'''
-# No. Though we are looking at offering Auction Services to our Resellers in the coming months<br /><br />
+<p> No. Though we are looking at offering Parking Services to our Resellers in the coming months</p></li>
-#''' Which TLDs does the ERRP policy apply?'''
+<li>''' Will HEXONET sell Reseller's expired domain if they are in redemption or are on HOLD status?'''
-# Only gTLDs are affected by the ERRP policy, all ccTLDs are excluded <br /><br />
+<p> No. Though we are looking at offering Auction Services to our Resellers in the coming months</p></li>
-#''' When will a domain stop resolving?'''
+<li>''' Which TLDs does the ERRP policy apply?'''
-# Only for gTLDs that are set to AUTODELETE/AUTOEXPIRE, the DNS resolution will be interrupted 36 days after expiration. This is eight days before deletion<br /><br />
+<p> Only gTLDs are affected by the ERRP policy, all ccTLDs are excluded </p></li>
-#''' Can I still transfer a domain if it is not resolving any more?'''
+<li>''' When will a domain stop resolving?'''
-# Yes. It is still possible to transfer a domain<br /><br />
+<p> Only for gTLDs that are set to AUTODELETE/AUTOEXPIRE, the DNS resolution will be interrupted 36 days after expiration. This is eight days before deletion</p></li>
-#''' Is ERRP wording required in my general terms and conditions or TLD regulations?'''
+<li>''' Can I still transfer a domain if it is not resolving any more?'''
-# Not officially, but we recommend that you do update your terms of use with the wording we provided in our notice and this wiki <br /><br />
+<p> Yes. It is still possible to transfer a domain</p></li>
-#''' Can I activate my domain with a simple RENEW if it stopped resolving?'''
+<li>''' Is ERRP wording required in my general terms and conditions or TLD regulations?'''
-# Yes. Until a domain is deleted you can simply renew it<br /><br />
+<p> Not officially, but we recommend that you do update your terms of use with the wording we provided in our notice and this wiki </p></li>
-#''' How I could prevent or stop the ERRP notice from being sent out for a domain?'''
+<li>''' Can I activate my domain with a simple RENEW if it stopped resolving?'''
-# If you explicitly RENEW your domain at least 30 days before the expiration date no ERRP notice will be sent out.<br /><br />If you explicitly RENEW your domain at least 7 days before deletion only the first ERRP notice (approximately one month before the expiration date) will be sent out.<br /><br />If a domain is configured to AUTORENEW or if you explicitly RENEW your domain at least one day after expiration only the two ERRP pre-expirey notices (approximately one month and one week before the expiration date) are sent out<br /><br />
+<p> Yes. Until a domain is deleted you can simply renew it</p></li>