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# When does the Expired Registration Recovery Policy (ERRP) policy become effective?
 
# When does the Expired Registration Recovery Policy (ERRP) policy become effective?
 +
#; ICANN requires ERRP policy to be effective starting on August 31, 2013 <br /><br />
 
# How many ERRP email notices will be sent out to my customers?
 
# How many ERRP email notices will be sent out to my customers?
 +
#; Each and every EXPIRING domain must receive up to three (3) notices - approximately one month and one week before the expiration date of a domain and five (5) days after.  Bulk domain notifications will be sent in the same single email if domains are expiring at approximately the same date <br /><br />
 
# Can I specify the sender email address on a per domain and per account basis?
 
# Can I specify the sender email address on a per domain and per account basis?
 +
#; On the official homepage or customer login area of your website <br /><br />
 
# Can the ERRP email be branded?
 
# Can the ERRP email be branded?
 +
#; On the official homepage or customer login area of your website <br /><br />
 
# Where I must show renewal fee?  
 
# Where I must show renewal fee?  
 
#; On the official homepage or customer login area of your website <br /><br />
 
#; On the official homepage or customer login area of your website <br /><br />
 
# Which fees do I have to display if I sell domains as a package with hosting?
 
# Which fees do I have to display if I sell domains as a package with hosting?
 +
#; On the official homepage or customer login area of your website <br /><br />
 
# Will ERRP emails be  sent out if the domain is in AUTORENEW status?
 
# Will ERRP emails be  sent out if the domain is in AUTORENEW status?
 +
#; On the official homepage or customer login area of your website <br /><br />
 
# Will HEXONET park Reseller's expired domains?
 
# Will HEXONET park Reseller's expired domains?
# Will HEXONET sell Reseller's expired domain ifh they are in redemption or are on HOLD status?
+
#; On the official homepage or customer login area of your website <br /><br />
 +
# Will HEXONET sell Reseller's expired domain if they are in redemption or are on HOLD status?
 +
#; On the official homepage or customer login area of your website <br /><br />
 
# Which TLDs does the ERRP policy apply?
 
# Which TLDs does the ERRP policy apply?
 +
#; On the official homepage or customer login area of your website <br /><br />
 
# Can I transfer a domain during the HOLD period?
 
# Can I transfer a domain during the HOLD period?
 +
#; On the official homepage or customer login area of your website <br /><br />
 
# Is ERRP wording required in my general terms and conditions or TLD regulations?
 
# Is ERRP wording required in my general terms and conditions or TLD regulations?
 +
#; On the official homepage or customer login area of your website <br /><br />
 
# Can I activate my domain during the HOLD period with a simple RENEW?
 
# Can I activate my domain during the HOLD period with a simple RENEW?
# How I could prevent or stop the ERRP notice from being sent out for a domain?  
+
#; On the official homepage or customer login area of your website <br /><br />
 +
# How I could prevent or stop the ERRP notice from being sent out for a domain?
 +
#; On the official homepage or customer login area of your website <br /><br />
  
 
<headertabs/>
 
<headertabs/>

Revision as of 18:15, 29 July 2013

ERRP - Expired Registration Recovery Policy

The Expired Registration Recovery Policy is intended to help align registrant expectations with registrar practices by establishing certain minimum communications requirements and making renewal and redemption of registrations uniformly available in prescribed circumstances. Essentially, formalizing the process of renewal and redemption for all gTLDs.

Rational for the ERRP Policy

  • To help prevent unintended non-renewal of domain name registrations, registrars will be required to notify registered name holders of the expiration of their registrations at least two times: approximately one month prior to the expiration date and, again, approximately one week prior to the expiration date.
  • All gTLD registries must offer a Redemption Grace Period of 30 days immediately following the deletion of a registration. (Sponsored gTLDs are exempt, and not required to offer a Redemption Grace Period.) During the Redemption Grace Period, the registrant must be permitted by its registrar to restore the deleted registration.
  • To promote consumer choice and awareness, registrars must make their renewal and redemption fees reasonably available to registered name holders and prospective registered name holders at the time of registration of a domain name.
  • As in the past, registrars may delete registrations at any time after they expire, subject to applicable consensus policies and provisions of the Registrar Accreditation Agreement. However, the ERRP requires that resolution of the domain name be interrupted for a period of time after expiration, but before deletion, of the name to help make the registrant aware of the expiration of its name. Additionally, any parking page hosted by the registrar at the expired domain name must include or point to renewal instructions.

ERRP For Resellers

  • All required ERRP notifications must be sent out from the Registrar of Record, therefore, notifications will use the generic email address of no-reply@domainrenewals.ispapi.net.
  • Resellers can brand these notifications for their own customers through the Control Panel (see Notification Branding below)
  • Resellers ARE REQUIRED to clearly display Renewal and Restoration information on their websites, including information about ERRP renewal notices and how ERRP notices will be delivered (see Resellers Terms of Use below)
  • Resellers are REQUIRED to clearly display Registrant renewal pricing, restore pricing (Renewal Grace Period (RGP)) fees and how to access renewal/restore information - meaning that resellers must post renewal and restore fees on their pricing page as well as link to these prices in their own terms of use.



HISTORY
At the request of ICANN's At-Large Advisory Committee, on 5 December 2008, ICANN published an ISSUES REPORT on the topic of Post-Expiration Domain Name Recovery. The Generic Names Supporting Organization Council ("GNSO") initiated a Policy Development Process in May 2009, which resulted in the submission of several policy and process recommendations to the ICANN Board of Directors. The ICANN Board adopted the policy recommendations on 28 October 2011, and directed ICANN staff to implement this policy.

A period for public comment on the Expired Registration Recovery Policy opened on 11 October 2012 and closed on 18 November 2012. The period for reply opened on 19 November 2012 and closed on 7 December 2012. ICANN has reviewed the comments submitted, and where appropriate, incorporated suggested modifications into the Expired Registration Recovery Policy.


Resellers are able to brand the ERRP notifications through HEXONET's Control Panel. The instructions are as follows:

  • Login to the Control Panel and navigate to MANAGE ACCOUNT > MY SETTINGS > DOMAIN SETTINGS > ERRP EMAIL SETTINGS
  • Configure the following fields and these values will be automatically inserted into the ERRP notifications for the Reseller's customers.
* Company Name - provide the company name to be used in the email
* Telephone Number - for a support or a customer service number
* Support Email Address - for a direct email link to your support
* Legal URL - a link to your Terms of Use or another legal page  
  • IMPORTANT - there is no "FROM" email-address option since ERRP notifications must be sent out and addressed by the Registrar of Record according to the ICANN policy
  • Resellers who choose not to configure any of the optionally branding fields, your clients will see a generic email without names, information or links


Sample Email Template

HEADER From: X-ERRP-RSP <no-reply@domainrenewals.ispapi.net>

To: REGISTRANTEMAILADDRESS

Subject: IMPORTANT - Domain Expiry Notification

BODY Upcoming Expiring Domains in Approximately a Month

Dear REGISTANTNAME:

As the Registrant of the domains listed below, this email is to notify you that the following domains are about to expire in approximately one month. If you wish to keep any or all of these domains, it is important that you renew your domains through your Domain Service Provider before their respective expiration dates. Please note that restoring an expired domain is more expensive, therefore please consider renewing the domains you wish to keep today.

<BEGIN OPTIONAL CONTACT DETAILS. ONLY INCLUDED IF AT LEASE ONE OF X-ERRP-URL, X-ERRP-EMAIL, OR X-ERRP-PHONE IS PROVIDED>

You can reach your Domain Service Provider here:

URL: X-ERRP-URL

EMAIL: X-ERRP-EMAIL

PHONE: X-ERRP-PHONE

<END OPTIONAL CONTACT DETAILS>

Terms and Conditions of your Domain Service Provider are available at: X-ERRP-TAC-URL

<Domain List>


Domain Name | Expiration Date

...


<BEGIN OPTIONAL FOOTER. ONLY INCLUDED IF AT LEAST X-ERRP-SIGNATURE0, X-ERRP-SIGNATURE1, X-ERRP-SIGNATURE2, OR X-ERRP-SIGNATURE3 IS PROVIDED>

X-ERRP-SIGNATURE0

X-ERRP-SIGNATURE1

X-ERRP-SIGNATURE2

X-ERRP-SIGNATURE3

<END OPTIONAL FOOTER>


For Resellers to be in compliance with the ERRP, the follow or similar wording must be in the Reseller's own terms of use with their customers.

  1. Renewal Notices. Approximately one month prior to the expiration date of a domain name, the registrant will be emailed an expiration notice to the registrant's email address. Subsequently, approximately one week prior to the expiration date of a domain name, a second notice will be emailed to the registrant's email address. And if a domain is not renewed, within five (5) days of a domain name's expiration date, the registrant will be emailed a third notice stating the domain name has expired.
  2. Renewal and Restore Fees. The fees associated with renewing gTLDs are located on the Reseller's website at URL: <<http://myresellersite.com/fees>>


  1. When does the Expired Registration Recovery Policy (ERRP) policy become effective?
    ICANN requires ERRP policy to be effective starting on August 31, 2013

  2. How many ERRP email notices will be sent out to my customers?
    Each and every EXPIRING domain must receive up to three (3) notices - approximately one month and one week before the expiration date of a domain and five (5) days after. Bulk domain notifications will be sent in the same single email if domains are expiring at approximately the same date

  3. Can I specify the sender email address on a per domain and per account basis?
    On the official homepage or customer login area of your website

  4. Can the ERRP email be branded?
    On the official homepage or customer login area of your website

  5. Where I must show renewal fee?
    On the official homepage or customer login area of your website

  6. Which fees do I have to display if I sell domains as a package with hosting?
    On the official homepage or customer login area of your website

  7. Will ERRP emails be sent out if the domain is in AUTORENEW status?
    On the official homepage or customer login area of your website

  8. Will HEXONET park Reseller's expired domains?
    On the official homepage or customer login area of your website

  9. Will HEXONET sell Reseller's expired domain if they are in redemption or are on HOLD status?
    On the official homepage or customer login area of your website

  10. Which TLDs does the ERRP policy apply?
    On the official homepage or customer login area of your website

  11. Can I transfer a domain during the HOLD period?
    On the official homepage or customer login area of your website

  12. Is ERRP wording required in my general terms and conditions or TLD regulations?
    On the official homepage or customer login area of your website

  13. Can I activate my domain during the HOLD period with a simple RENEW?
    On the official homepage or customer login area of your website

  14. How I could prevent or stop the ERRP notice from being sent out for a domain?
    On the official homepage or customer login area of your website